Outsourced IT & MSP Support
Support your clients located across the world with ease. Manage remote computers efficiently and improve customer satisfaction.
Connect to remote computers of your business product customers. Troubleshoot in no time and ensure customer happiness.
Empower your IT help desk to access remote computers anytime. Speed up resolution time and deliver outstanding service.
Get your customer widget and embed it on your website or blog. It enables your customers to join your remote session easily through the widget.
Reboot any remote computer with a single click and reconnect to the session without losing control. You can also restart the computer in safe mode.
Navigate between two or more number of monitors connected to the remote computer. Zoho Assist automatically detects the active monitor and transfers remote control.
Manage your customer information including the products/services purchased, contracts they are entitled to, their organizational hierarchy and so on.
Stop losing productivity on repetitive queries; Make first-call resolution a reality. Build your knowledge base easily, group solutions by topics to facilitate easier access.
Deploy a customizable self-service portal and allow your customers to submit tickets, track them, search the knowledge base and run reports.